T&C
Shopping the CAMENAE e-boutique:
Purchasing Requirements
The purchase of any product through the CAMENAE e-boutique is available to individuals who can legally enter into a contract on the e-boutique in accordance with Singapore law.
Permission from a parent or guardian is required prior to placing an order online for those aged under 18.
In order to purchase any CAMENAE product via the e-boutique, the customer is required to register and submit full personal details. The customer must provide name, phone number, email address and such other information if requested. When ordering merchandise, the customer will be required to provide and confirm current and legitimate payment details.
In order to be eligible to purchase from the e-boutique, the customer: must have a valid credit card issued by a bank acceptable to CAMENAE; submit detailed information acceptable to CAMENAE; and authorise CAMENAE to process charge(s) on the credit card in the amount of the purchase price for the chosen merchandise. Purchases made on the e-boutique are not to be used for re-sale, commercial purposes or any other commercial benefit. CAMENAE reserves the right to restrict multiple quantities of an item being dispatched to any one customer or postal address.
By submitting the order, the customer acknowledges and authorises CAMENAE to perform credit checks and, from time to time, to transmit or obtain information to or from third parties. This includes credit-card number or credit reports (including spouse credit reports), to authenticate identity, to confirm validity of the credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
Your Collection
All orders made by the customer are dependant upon final confirmation by CAMENAE. All communications including advertisements made by CAMENAE and all information on this e-boutique are invitations only and are not formal offers or contracts.
Occasionally, items may be unavailable, back-ordered, or en route from our manufacturer. If this is the case, please email us on customerservice@camenae-group.com and request notification of delivery of the selected item(s). Please note CAMENAE prides itself on producing exclusive, limited collections. Therefore, on certain occasions a product may be sold out. We will inform you of a 'waiting list' option or suggest another alternative if the product is no longer in production.
If a CAMENAE product is not available, the order may serve as a 'pre-order' to reserve that product. The purchase will transact within 72 hours of order.
Prices shown on the e-boutique are in US dollars. The price of a product displayed on the e-boutique at the time the order is accepted will be honoured. CAMENAE reserves the right to increase the fixed shipping rate on bulk orders and will notify the customer accordingly. All orders shipped to Singapore addresses are subject to 7% sales tax.
Acceptance of Your Order
Upon finalisation of the purchase, the customer will receive an email acknowledging the details of the requested order. However, that email only reaffirms the order request and remains subject to confirmation by CAMENAE.
CAMENAE's obligation to deliver items ordered from the e-boutique will be completed upon the goods being dispatched to the customer, unless that obligation is no longer required as in the case of an order that is accepted as cancelled in accordance with our cancellation policy.
By purchasing items on this e-boutique the customer agrees that all transactions carried out pursuant to any order will be governed by Singapore law and will submit to the non-exclusive jurisdiction of the Singapore courts in respect of any dispute that may arise in connection with such transaction.
CAMENAE reserves the right, without giving reasons, to decline an order. CAMENAE reserves the right, without giving reasons, to refuse to process a transaction or refuse service to anyone at any time at our sole discretion. CAMENAE will not be liable to the customer or any third party by reason of withdrawing any merchandise from the e-boutique whether or not an order for that merchandise has been confirmed; removing or editing any materials or content on the e-boutique; refusing to process or complete processing a transaction; or reversing or suspending any transaction after processing has begun.
Payment
Payment can be made by Visa or Master Card. Payment will be debited and cleared from your account within 72 hours of purchase provided there are no technical difficulties processing the card. All credit card holders are subject to validation checks and authorisation by the card issuer. The customer must confirm that he or she is the legitimate user of the card.
If the issuer of the payment card refuses to authorise payment, CAMENAE will not be liable for any delay or non-delivery.
CAMENAE take all reasonable care to make the e-boutique as secure as possible. All credit card transactions on this e-boutique are processed by a secure online gateway provider that encrypts your card details in a secure host environment.
Please note that, for security purposes, only a record of the transaction is kept on the e-boutique. CAMENAE does not hold credit card details on the website or in the customer database.
CAMENAE take all reasonable steps to keep details of your order and payment inaccessible via our secure gateway provider and cannot be held liable for any loss suffered if another party gains unlawful access to any information provided while ordering through the e-boutique.
Delivery
Delivery timelines are estimates only. CAMENAE will make every effort to notify the customer of delays. CAMENAE is not responsible for goods once delivery is accepted.
CAMENAE will not be liable to the customer or any third party for any loss of profit, business or goodwill or any losses that may arise either from a failure or delay in delivery of goods whether arising in contract, tort (including negligence) or otherwise.
Promotions and Discounts
From time to time CAMENAE will offer special promotions and discounts in conjunction with, but not limited to the CAMENAE Museletter and e-boutique. If promotional Terms & Conditions apply, CAMENAE will announce and details will be posted. All sales associated with promotional or discount initiatives are final.
Cancellation, Returns and Exchanges
The customer has the right to cancel the contract and return the goods unless otherwise stated.
Goods purchased online may only be accepted as returns via our e-boutique. Reason for return of goods must be submitted via email to customerservice@camenae-group.com within 7 working days from the date of delivery. The customer will receive an acknowledgement with a Return/Exchange Number (REN) via email within 48 hours.
Shipping for returns and exchanges requested within this period is provided free via CAMENAE's specified freight forwarder. Goods must be available for collection at a mutually convenient time within 14 days of receiving the REN. Please note that CAMENAE do not accept liability for returned goods if not returned via CAMENAE's specified freight forwarder. All returns from one order must be returned in one shipment. Any subsequent returns from the same order may incur additional shipping cost.
All items for return or exchange must have the designated Return/Exchange Number (REN) written on the invoice and on the return shipping label or the package may be returned to sender.
Returns/exchanges received outside the above time frames (other than when faulty) are accepted at the discretion of CAMENAE and can only be refunded as a credit against further purchases. Used goods cannot be returned unless faulty. All items returned as faulty will be carefully inspected by quality control and any items deemed to be subject to fair wear and tear will not be accepted as faulty. CAMENAE will make every effort to replace the faulty product with the same size/color as originally purchased and apologise if the item is no longer available. In this case, when a direct exchange is not possible, a credit for the CAMENAE e-boutique will be issued.
CAMENAE may not accept returns for non-faulty items that are not accompanied by their tag and authenticity card. Upon receipt of an order, if any item has been received without a tag and authenticity card, the customer should notify CAMENAE by email on the same day. It is the customer's responsibility to check the goods thoroughly upon delivery before removing and tags or authenticity cards or disposing of any original packaging.
Exchanges made outside of the stated timeframes are subject to product availability and will be refunded only as a credit. The customer will incur all related shipping costs for such exchanges. CAMENAE reserve the right to charge the customer any costs related to the recovery of the goods.
Exchanges can only be made for the same item in an alternative size or color. Exchanges for a completely different item cannot be processed. Exchanged goods will be dispatched once the returned goods have been received and passed quality control.
Items may be repaired where such items are deemed faulty and repairable.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments.
Refunds
Refunds will be processed within 30 days from the date of receipt of the item being returned. All products (returned with valid REN reference) as 'new' with tags, authenticity card and original packaging will be credited to the original credit card, excluding any special shipping charge.
Sale item returns are accepted at the discretion of CAMENAE. Any returns will be treated as a credit against future purchases and no cash refunds will be made.
CAMENAE e-boutique
The CAMENAE e-boutique is owned and operated by CAMENAE Group Pte Ltd, 10 Lermit Rd, Singapore 258643, company registration number 200705473E. By visiting www.camenae-group.com, the customer is deemed to have accepted and consented to the Terms and Conditions set out in this e-boutique.
Trademark, copyright and all other intellectual property rights in conjunction with the e-boutique are specific to and owned by CAMENAE.
Use of the e-boutique is subject to the terms and conditions stated herein. Content included in the e-boutique may be accessed by the customer's own internal non commercial use only. The customer may not copy, publish, modify, transfer, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from www.camenae-group.com.
The customer may not delete or alter in any way any copyright, trade mark, intellectual property or other legal notices from any part of this e-boutique.
Inappropriate use of the e-boutique includes unlawful entry, unauthorised use of personal passwords and any other information within the e-boutique.
The customer may not use this e-boutique in any manner that could damage, disable, or impair the e-boutique or interfere with any other party's access to and/or use of this e-boutique.
The customer must not attempt to gain unauthorised access to this e-boutique, computer systems or networks connected to this e-boutique, through hacking, password mining or any other means. The customer must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material.
The customer may not use this e-boutique for any purpose that is unlawful or prohibited by these terms and conditions.
The customer is prohibited from using any marks for any purpose from the e-boutique.
CAMENAE may terminate access and use of any part of this e-boutique at any time without notice if the Customer is in breach of any of the terms and conditions.
CAMENAE reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this e-boutique.
CAMENAE reserves the right at any time and without prior notice, to change, alter or modify these terms and conditions. All changes to these terms and conditions will be posted on this e-boutique and any use by the customer of this e-boutique after any such changes have been posted shall be deemed to indicate agreement to the modified terms and conditions, but will not affect any orders in process.
CAMENAE will not be liable for any damages (including without limitation for loss of profits, loss of business, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect loss or damage whether arising out of the customer's use or delay or inability to use this e-boutique or its content whether arising in contract, tort (including negligence) or otherwise.
